Новости туризма в странах Центральной Азии

That was the exact name of the master class of the well-known specialist on quality management system Prof. Dr. Adler Y. P.* given on April, 28^th by Chamber of Commerce of  Uzbekistan where participated the representative of quality assurance management from OrexCA.com – the first and unique travel agency of Uzbekistan a.d Central Asia implemented the standard ISO 9001:2008 for today.

“All progresses are reactionary, if the person falls”. Yury Pavlovich has begun the training with this citation of the poet Andrey Voznesensky. Further it was a question of Japanese systems “Kaizen” and «5S», about ISO and cost-saving production, about management and the most important things – about processes, which make (or do not make) value for the Client. Dr. Adler paid great attention to involvement of employees into standardization of processes and making creative atmosphere in a team as modern business is impossible without such factors.

* Yury Pavlovich Adler, Cand.Tech.Sci., professor of the National University of Science and Technology “MISIS”. The Liveryman of professionals of quality. The leading Russian specialist in the field of quality management, statistical techniques of optimization of production and Japanese methods of management. The author of several books on planning of experiment and quality management. The translator and the scientific editor.

Category: OrexCA.com news (eng.) |

For the present days China already is the world leader on outbound tourism – about 60 million of Chinese people annually leave the country boarders and by 2020, according to UNWTO forecast, this quantity will reach 100 million!

But, practically, we don’t see the Chinese tourists nether in cities of Uzbekistan nor in the countries of the Central Asia, and our direction still isn’t present on the map of the Chinese tourism.

How to attract them in our region?! Trying to find the answer to this question, already the third year successively the Top Management of OrexCA.com participates at the major professional tourism fair of China – COTTM 2011 (China Outbound Travel & Tourism Market), held this year in Beijing from April, 13 till April, 15.

COTTM is the specialized fair focused on China outbound tourism and only on segment B2B, so under the invitation of organizers tour operators from all “Heavenly Empire” come there.

During the exhibition seminars and mini-conferences representatives of different countries – participants of the exhibition discuss questions and have an opportunity to exchange experience on a hard and common target – what kind of value can be provided for Chinese tourists and how to perform the high quality service meeting their requirements.

The particular attention was attracted by annual presentation of COTRI (China Outbound Tourism Research Institute) the institute studying China outbound tourism and mostly by the leader and the founder of the given organization – Prof. Dr. Wolfgang George Arlt who have handed to the heads of OrexCA.com invaluable gift – the last edition of the analytical collection on China outbound tourism by China Tourism Academy – Annual Report of China Outbound Tourism Development 2009/2010.

Category: OrexCA.com news (eng.) |

The OrexCA.com employees met at a business lunch with Indian tour operators and representatives of corporate circles. The tour industry was represented by general managers and owners of travel companies. The corporate sector was presented by delegation of one of the biggest chemical company’s leaded HR chief manager.

During the conversation were discussed visitors experiences by info-tour in Uzbekistan. The organization of tour and travel potential of the country deserve the highest grade, the guests noted the special appeal of boutique hotels in Samarkand, a high level of driving safety during the tour and the enormous potential of Bukhara as a promising destination for Indian tourists.

It’s important to note, that consisting info-tour is a result of contacts established by OrexCA.com stuff while participating in the TTF Delhi in February 2011.

Category: OrexCA.com news (eng.) |

Yesterday, April 8, the verification audit of quality management system for compliance with the standard ISO 9001:2008 set up in our company was held.

Mrs. Muhamedzyanova Rimma, the auditor of TÜV International Certification has thoroughly tested all aspects of the system. To the delight and mostly to our surprise, deviation and comments from the requirements of the standard work for 2010 were not found and at the final meeting Mrs. Muhamedzyanova announced the verdict – the company will be recommended to extend the period of the certificate validity for another year. But this does not mean that we have already reached full and unconditional operation of the QMS. Indeed, one of the fundamental principles of our company is continuous improvement and perfection. But, as you know, there is no limit to perfection.

Category: OrexCA.com news (eng.) |

In the course of preparation for annual tourism fair in China COTTM 2011 (China Outbound Travel & Tourism Market) the Manager Business Development of OrexCA.com Dmitry Vidmanov has met Mrs. An Nin – the Second Secretary of the Embassy of the Peoples Republic of China in Uzbekistan.

During the meeting at the initiative of OrexCA.com such vital topic as the perception of Uzbekistan by the Chinese potential visitors was discussed. Discussion was hold on the basis of viewing of the presentation CD devoted to touristic potential of Uzbekistan, prepared by OrexCA.com Marketing Department.

As a result the following fact was established – Chinese people perceive our country, our sights and traditions very deeply and in a positive context. The given circumstance is a serious factor in motivation of potential tourists from China for planning the tour to Uzbekistan.

In the opinion of Mrs. An Nin, her compatriots can possibly be interested in following aspects of tourism potential of Uzbekistan:
- Monumental Islamic architecture of Samarkand and Bukhara;
- Deserted exotic yurta camps;
- National cuisine, shish kebabs as traditional meal for us but expensive and rare delicacy for Heavenly Empire;
- Wedding ceremonies and ceremonies of the national holiday of Navruz as Chinese people greatly respect family values and national traditions;
- Strawberries, sweet cherries and melons, and also other gifts of Uzbekistan nature which will lure inhabitants of Chinese megacities by natural sweetness and ecological purity.

In summary it is necessary to tell that the psychological portrait of the Chinese tourist still leaves much to be studied. Therefore such “explanatory work”, kindly made by employees of the Embassy of the Peoples Republic of China, allows representatives of Uzbekistan trabel business understand requirement of tourists from China better and, consequently, more purposively and effectively promote touristic potential of Uzbekistan in the largest outbound travel market of the world.

Category: OrexCA.com news (eng.) |

Today we can observe more and more interest paid by Russian tourists to Uzbek touristic product.
And this is not just a warm climate and succulent shish-kebab, historical monuments and hospitality, flavoring melons and complete safety for tourists, but, certainly the Russian language spoken on this territory and the unique common past collected in one country!

In the period from March 16 to March 19, 2011 the chiefs of OrexCA.com have participated in the largest touristic event of Russia – The International Trade Fair MITT-2011. Besides, within above mentioned event, the meeting with Mr. A.A. Paygamov – the Counsellor on trade and economic relations of the Embassy of the Republic of Uzbekistan in the Russian Federation was organized. At the meeting opportunities of co-promotion of tourism potential of Uzbekistan at the Russian market were discussed.

Category: OrexCA.com news (eng.) |

Representatives of OrexCA.com: Manager Groups Alexandra Tursunova and Manager  Business Development Dmitry Vidmanov made a business trip to India from Feb.16 to Feb.27, 2011.

The target of this trip was support and development of contacts with Indian tour operators, and also participation in the most significant Tourism Fairs on the West and North of the country – TTF Mumbai 2011 and TTF Delhi 2011.

During the exhibitions members of OrexCA.com promo-team were wearing made on purpose T-shorts which had the logotype of the company and a sign “TASHKENT?! ASK ME!!” Due to such a creative approach our employees succeeded to attract the attention of visitors interested in Uzbekistan even without a special stand.

In the given tour the meaning of the presentation on touristic potential of Uzbekistan and capability of the company during carrying out TTF Mumbai 2011 was especially emphasized. This was caused by the information got by OrexCA.com concerning National Airline “Uzbekistan Airways” planning to open the regular flight Tashkent-Mumbai. On Feb.25 in the course of TTF Delhi 2011 employees of OrexCA.com gave an interview to the news program “AKHBOROT” on Uzbek television.

During the break between exhibitions there was a number of meetings with Uzbekistan officials in India: Mr. Sarvar Komilov – the Consul of the Embassy of the Republic of Uzbekistan in India, Mr. Ashraf Bahrief and Mr. Atabek Atabaev – the Heads of “Uzbekistan Airways” Representative Offices in the cities of Amritsar, Delhi.

Also on Feb.22 and Feb.23 the employees of OrexCA.com passed internship in Thomas Cook Company in Delhi where besides traditional program on exchange of experience our people passed trainings on managing staff, creation and development of new touristic products. This internship in Thomas Cook Company held for the 3^rd time became a good tradition for OrexCA.com. It helps constantly enrich the experience of the company by methods on effective work of one of the world leading tour operators.

Category: OrexCA.com news (eng.) |

The professional training system in OrexCA.com is well known for many in the tourist industry far outside of our Company. The introduced concept of permanent and compulsory training is aimed at continuous improvement in ways of carrying out work and the methods where senior (by experience) employees train younger, and those, in turn transfer the received knowledge and skills to newcomers. Due to this concept OrexCA.com constantly get inquiries on training people and we always try to accept trainees if only the reason of denial doesn’t serve as the absence of a workplace.

Why? Because we know, that only training someone, it is possible to realize and definitively fix in mind what you have already learnt.

Only from the beginning of 2011 three teachers from the Tashkent College of Tourism have already been trained, the employee of travel agency from the neighboring Tajikistan and the student from South Korea are passing the internship here this time.

In Our Company 2011 is declared as Year of Self-improvement, Standardization and Quality!

This year not only initiatives on continuous self-education are welcomed, but also it is planned to introduce a number of trained programs and projects, to create a corporate information database where beginner can easily find the information on the question he interested in, which was made on the basis of last experience of his colleagues, and by these means to achieve the maximum quality in given services, avoiding mistakes and providing the Guests with the maximum information.

Category: OrexCA.com news (eng.) |

The first event of new 2011 was the training on marketing in the hospitality section for an operational and marketing team of OrexCA.com, kindly held by Mr. M.V. Ganesh – the General Manager of the Tashkent hotel “The Park Turon” run by Indian founders.

India is the country with highly developed tourism in «both ends» and advice of the skilled expert in marketing and the head in this sphere turned out to be well timed, especially in the light of still increasing stream of tourists from this country to Uzbekistan and the countries of the Central Asia.
Many vital issues of online tourism and tourism in general have been discussed:

• “Effective online sales – how to deal with it when you don’t even see your future Customer”.
• “Problem solving in the hospitality section”.
• “Good business is when you ask:” Why the Client chooses me? “.
• “I was nice to him – I saved his money“.
• Murphy’s Law, so familiar to us in tourism: “Whatever you plan, at the last minute everything goes opposite”, etc.

There was emphasized the highest role of directly each employee in 21^st century business. “You are the first important person in the company! Your mail should grasp the client”. Mr. Ganesh loudly declared addressing to the Reservation Assistant Kamila Murtazaeva – the leader on reservation in the hotel managed by him in 2010.

We are very happy that our team as much as it possible focused on continuous self-education and self-improvement, has begun the year with participation in such useful and interesting training.

Category: OrexCA.com news (eng.) |

Mysterious Turkmenistan … What tourist potential it has? What products and services this so far concealed route is able to offer tourists? To find the answer to these questions in November, 2010 the group of three experts from OrexCA.com made ten-day tour around the most remote and hidden corners of Turkmenistan.

The result was beyond all expectations! Here the tour operators working with Turkmenistan found not only such basic tourist sights as ancient Merv, Nissa and Kunja-Urgench, representing first of all historical and cultural heritage. The country at the same time appeared to be rich with unique nature sanctuaries, and also there are huge possibilities for development of such kinds of tourism, as beach resorts (the “Avaza” resort on Caspian Sea) and «jeep-safari» on boundless steppes and deserts.

Huge ethnographic interest is represented by carefully kept national crafts, traditions and customs which in many cases are a part of a daily life, instead of folklore imitation. Besides, in Turkmenistan there is a unique possibility to observe personally worship ceremonies devoted to Muslim sacred, usually hidden from foreigners in other countries. And, certainly, Ashgabad is the capital which practically has been built up anew for the last 10-15 years, sparkles in thousand fires, white stone buildings, monuments and both interesting and rich museums. And still Ashgabad is a city of fountains. There are hundreds of them here, and they are all different!

Our dear Visitors and Partners, you are awaited by new and unique tour products, huge photo gallery and interesting feedbacks about the travel “In the mouth of a crocodile” – this is how one of expedition participants, the Manager Business Development of OrexCA.com, Dmitry Vidmanov named the tour route across Turkmenistan – two threads on a map of tourist sights of the country having the common beginning in the east and dispersing in the northwest like an open mouth of a crocodile turned to Caspian Sea.

Category: OrexCA.com news (eng.) |

On November, 16^th there was the significant event in the history of OrexCA.com – we celebrated our 7-year anniversary.

Seven years is not just a magic number and a milestone in the company life. In the development of the online company where progress, evolution, changes of requirements of the market and other business processes pass much faster than in business done by a classical method, seven years is already the period of a maturity and time when many approaches, criteria and standards are re-evaluated.

However at our corporate Birthday we did not speak about work and business, did not discuss indicators and achievements of expired “Year of  OrexCA.com“.

With all hearts we had fun and took part in the most interesting program prepared and led both by such well-known showman RJ John, DJ Jula, and members of our team.

According to the traditional Uzbek custom, at the entrance to the city restaurant «Phaeton» visitors and employees were met by surnai and doira, then followed the performance of the known actor-puppeteer from Khoresm – Kuriyazov Mansur, who especially for this event and as a gift to OrexCA.com showed performance with two dolls made by himself. By the way, those two dolls had amazingly similar traits with the heads of our Company – Leonid Ibragimov and Michael Shamshidov .

Further, certainly, with breaks for congratulatory toasts, dances and contests made by the showman, has followed the corporate amateur revue, demonstration of a satirical film about the weekly management meeting, created by our cheerful and creative employees – pride of our Company. Probably, it was one of the most brilliant moments in the program.

Among congratulations of visitors it is necessary to mention especially the speech of Mr. Ganesh, the General Manager of hotel “The Park Turon”, who even before the arrival to Uzbekistan in 2009, used www.OrexCA.com as a source of getting the all-round information on the country and region and then decided that his first business meeting in a new post would be with «the professionals who have created this unique resource» (citation), which one, in fact, occurred in the beginning of 2010, and made a basis for close and productive cooperation between two companies.

The speech “Message to Orex” made personally by a former employee of OrexCA.com Mrs. Elena Turaeva has deeply sunk into the hearts of participants of the celebration. It was mere evidence to the fact that even after the termination of the contract people remain our close and loyal friends.

Have a good journey, go ahead and full throttle, OrexCA.com!!!

Category: OrexCA.com news (eng.) |

During 2010 OrexCA.com has been successfully introducing the system of  internal statistics of the organization on the basis of informational technologies which is useful not only for routine management but also plays an important role in attraction of investors and formation of franchising program based on the brand and the unique management system of our Company.

Now we are aware of not only interactions between departments, conditions inside the departments and efficiency of the management but  also of such “delicate” parameters as satisfaction level of our Clients
and Partners which are very sensitive to the service quality such as auto transport, hotels and food. Our awareness extends to such criteria of employees assessment of the trade marks OrexCA.com and OTPUSK.UZ as initiative, readiness to provision of additional data and orders processing rapidity.

Own system of employees assessment has been recently introduced and activated in the Company on the base of elaborated service quality criteria, management and personal growth.

At the last days of October two “first-movers” in our team have been passed through first assessment test due to which Inna Tsay had moved from the Administration department to the Inbound department and Amal’ Astanov used to be an assistant yesterday had been successfully assessed for a position of Manager – FIT.

Given some missing in criteria and standards of assessment the Human Resources department has been elaborating the certification system during November-December in OrexCA.com. All the departments’ employees will be able to be assessed on regular basis from the beginning of January 2011. This will inevitably result in improvement of our service quality – the main direction on the way of OrexCA.com development.

Category: OrexCA.com news (eng.) |

OrexCA.com teamed up with Paul Wilson at the recent UNWTO conference in Samarkand and they will be working closely together from now on. Paul is the author of The Silk Roads, the only complete travel guide for the entire route from Istanbul to Beijing.

The book is published by Trailblazer in the UK and is available from their website:

http://trailblazer-guides.com/book/silk-roads.

Paul regularly writes about the Silk Road for the international media and you can find out his latest thoughts on his updates page:

http://trailblazer-guides.com/update/silk-roads.

Some of his articles and travel advises will be published on the pages of
www.OrexCA.com soon.

Category: OrexCA.com news (eng.) |

An important event of regional significance has been held in Samarkand within a period of October 8-9, 2010. This has been the International conference dedicated to the Silk Road and organized by UNWTO and NC “Uzbektourizm” based on sponsoring and media-partnership of OrexCA.com.

The place where the event has been held was as unique as this performance itself – Ulugbek madrassah – one of three madrassahs composing the Registan complex – the main architectural and historical sightseeing of one of the most ancient cities of the world.

There were presented enthralling and interesting reports and expositions, exchange of points of view and contracts as well as entertaining program for attendees in the frame of the conference. Large number of arrived journalists and creators of documentary and promotional films related to the subject of tourism (around 100 people, mostly from European Union countries) gave not only a particular peppercorn to the event but also, undoubtedly, are going to make contribution into promotion of tourism potential of Uzbekistan and Central Asian part of Great Silk Road due to their published works.

Representatives of OrexCA.com taking an active participation in all the sessions and event agenda have also highly contributed into communication development, formation of positive environment and spirit of partnership between participants, guests and organizers.

Category: OrexCA.com news (eng.) |

2010 has been proclaimed in OrexCA.com as a year of professionalism and technology!

During nine months of the current year, being a leader of the region in introduction of new technology and in transfer to e-business, OrexCA.com has developed and successfully put into practice a number of internal documentation which implementation gives the Company a way towards a productive internal growth based on cutting of expenditures related to personnel, accelerating period of time required for orders processing as well as on lessening of paperwork.

Moving towards electronic document management is going on. The Company’s software specialists have been continuously elaborating already existing (human resources program HR OrexCA.com, electronic tours schedule, various electronic magazines from outgoing correspondence registration book to non-conformance registration book etc.) and developing “new softs” allowing to speed up working procedures under constant reduction of losses. One of the prerequisites for deep introduction of electronic document management in OrexCA.com is our devotion to the goal of paper using reduction aimed to preserve forests of the Planet.

Management group of OrexCA.com would like to express its enormous gratitude to all the employees for their open mindedness and attitude to new technology and aspiration to continuous education and self-education which allows the Company, first of all, to increase quality of service of our Guests and satisfaction of a “local” user – our priceless employees.

Category: OrexCA.com news (eng.) |